Qualifying a Recruitment Agency: 10 Key Questions to Ask


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Recruitment agencies can help companies find the right talent, but not all agencies are created equal. It’s essential to do your due diligence and evaluate potential recruitment partners before making a hiring decision. Here are ten key questions to ask when qualifying a recruitment agency.

1. What Is Your Recruitment Process?

A good recruitment agency should have a transparent and structured recruitment process. Ask about their screening methods, interview process, and reference-checking procedures. You want to ensure that they conduct thorough evaluations of candidates to find the best fit for your organisation.

2. What Industries Do You Specialise In?

It’s important to work with a recruitment agency that has experience in your industry. They’ll have a better understanding of the skills and qualifications required for the job and will be able to source candidates who fit your requirements. Ask about their experience in your industry and if they have worked with similar companies in the past.

3. What Is Your Track Record?

Ask about the recruitment agency’s success rate and how long they’ve been in business. You want to work with a company that has a proven track record of success and has been around for a while. Look for testimonials or case studies from previous clients to get a sense of their success.

4. What Is Your Candidate Pool Like?

Ask about the recruitment agency’s candidate pool and how they source candidates. Do they have a database of candidates, or do they rely on job postings and referrals? You want to work with an agency that has a large and diverse candidate pool to increase your chances of finding the right candidate.

5. What Is Your Pricing Model?

Although most recruitment companies operate on a fee basis, pricing structures do vary. There are agencies that charge a set fee and others that take a cut of the employee’s pay. Before agreeing to a contract, make sure you fully grasp the pricing structure and any extra fees or costs.

6. What Is Your Communication Style?

Communication is key when working with a recruitment agency. Ask about their communication style and how often they’ll update you on the recruitment process. You want to work with an agency that is responsive and keeps you informed throughout the process.

7. What Is Your Turnover Rate?

High turnover rates can be a red flag when evaluating a recruitment agency. Ask about their turnover rate and how they retain their employees. You want to work with an agency that has a stable and experienced team.

8. What Is Your Confidentiality Policy?

Confidentiality is critical when it comes to hiring. Ask about the recruitment agency’s confidentiality policy and how they ensure that sensitive information is kept private. You want to work with an agency that takes confidentiality seriously and has measures in place to protect your information.

9. What Is Your Guarantee Policy?

Sometimes a new hire doesn’t work out, and you need to start the recruitment process over again. Ask about the recruitment agency’s guarantee policy and what happens if a candidate doesn’t work out. You want to work with an agency that offers a guarantee period and will work with you to find a replacement if necessary.

10. What Sets You Apart from Other Recruitment Agencies?

Finally, ask the recruitment agency what sets them apart from their competitors. You want to work with an agency that has a unique value proposition and can provide you with added value beyond just finding candidates.


When qualifying a recruitment agency, it’s essential to ask the right questions. Evaluate their recruitment process, industry specialisation, track record, candidate pool, pricing model, communication style, turnover rate, confidentiality policy, guarantee policy, and unique value proposition.

By doing your due diligence, you’ll be able to find a recruitment agency that can help you find the right talent for your organisation.

If you are looking for one of the best recruitment consultants in the industry, look no further than our services here at Your People Partners. Our recruitment process is not just about finding people and filling open positions. We take a holistic approach, getting to know your business inside out so we can place team members who help you flourish at any stage of growth while removing the stress and hassle of recruitment. Call us today and let us tend to your recruitment tasks today.

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